When a membership is cancelled, a Cancellation Reason box displays, allowing you to include a reason for the cancellation.
To add or edit a Membership Cancellation Reason
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On the administration menu, select lookups, select Memberships, and then click Membership Cancellation Reasons.
The Membership Cancellation Reasons page displays.
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Do one of the following:
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In the Description box, type the reason.
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Click the Save and Return button to save the membership cancellation reason and return to the list.